AI Session Assistant Extension Issue

Incident Report for Fusion by Ensora Health

Resolved

The issue has been resolved by an update to AI Session Assistant's Chrome extension. If your extension has not received the update, you can uninstall and reinstall it or click the update button when managing Chrome extension in developer mode.

Posted Apr 24, 2026 - 17:10 EDT

Investigating

We've identified an issue preventing logging in to AI Session Assistant's Chrome extension and are working on a solution. In the meantime, you can still log in directly at ensorascribe.com. You may also want to check your Encounter Data Retention Period in Advanced Settings to ensure you have time to get to your document data.

Our team understands this is impacting you and your clinic, and we apologize for the inconvenience. We appreciate your patience as we are actively working to resolve the issue.

As more information becomes available, updates will be shared on the status page.

Posted Apr 24, 2026 - 13:19 EDT