Monitoring - We recognize the impact the recent Change Healthcare cyberattack may have on your business, and our team continues to work on rerouting claims to alternatives. At this time, the Claim.MD clearinghouse has not provided Therapy Brands with an update other than they are working on restoring all connections. They continue to send out updated payer lists. Please refer to https://www.claim.md/payer_list.html for more information.
Apr 15, 2024 - 13:30 EDT
Update - We have been informed that Change Health Care, used by clearinghouses to connect to over 500 payers, is experiencing a network interruption related to a cyber security event. Change Health Care is reporting updates on this issue here: https://status.changehealthcare.com/incidents/hqpjz25fn3n7

Claim submission, ERA responses, and eligibility requests for these payers will be affected. The clearinghouse will hold all further claim submissions until additional information is available. Claims submitted recently to one of these payers may receive alerts for missing responses or ERA. The clearinghouse does not recommend resubmitting these at this time.

We apologize for any inconvenience this may have caused. We will keep you updated as more information becomes available to us.

Feb 22, 2024 - 09:20 EST
Identified - We have been informed that Change Health Care, used by clearinghouses to connect to over 500 payers, is experiencing a network interruption related to a cyber security event. Change Health Care is reporting updates on this issue here: https://status.changehealthcare.com/incidents/hqpjz25fn3n7

Claim submission, ERA responses, and eligibility requests for these payers will be affected. The clearinghouse will hold all further claim submissions until additional information is available. Claims submitted recently to one of these payers may receive alerts for missing responses or ERA. The clearinghouse does not recommend resubmitting these at this time.

We apologize for any inconvenience this may have caused. We will keep you updated as more information becomes available to us.

Feb 22, 2024 - 09:20 EST
Fusion Operational
Appointment Reminders Operational
Billing Partial Outage
Payment Processing Operational
Claim Submission Partial Outage
Electronic Remits Partial Outage
Emails Operational
Faxes Operational
Teletherapy Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance Jun 27, 2024 23:00 - Jun 28, 2024 00:00 EDT
On Thursday, June 27th, our team will be performing maintenance on Fusion's servers. We anticipate this taking up to an hour. Please plan to be logged out by 11:00 PM Eastern Time. If you have any questions, reach out to our support team at fusion.support@therapybrands.com.

We apologize for any inconvenience this may cause.

Posted on Jun 20, 2024 - 16:29 EDT
Past Incidents
Jun 25, 2024

No incidents reported today.

Jun 24, 2024

No incidents reported.

Jun 23, 2024

No incidents reported.

Jun 22, 2024

No incidents reported.

Jun 21, 2024

No incidents reported.

Jun 20, 2024

No incidents reported.

Jun 19, 2024

No incidents reported.

Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.