Fusion Web Clinic Status

All Systems Operational

Fusion Operational

Appointment Reminders Operational

Billing Operational

Payment Processing Operational

Claim Submission Operational

Electronic Remits Operational

Emails Operational

Faxes Operational

Teletherapy Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

Unexpected Outage

Resolved - This incident has been resolved. Teams continue to monitor.
Jul 26, 11:44 EDT

Identified - Fusion is currently experiencing an outage. Our team understands this is impacting you and your clinic, and we apologize for the inconvenience. We appreciate your patience as we are actively working to resolve the issue.

As more information becomes available, updates will be shared on the status page.
Jul 26, 10:27 EDT

Claim Submission, ERA responses, and Eligibility Requests Outage - Change Health Care

Resolved - As a result of the Change Healthcare cyber security event, a limited number of payers may have still not recovered their ability to receive electronic claims. If you still experience issues, please reach out to Support.
Jul 26, 10:40 EDT

Monitoring - We recognize the impact the recent Change Healthcare cyberattack may have on your business, and our team continues to work on rerouting claims to alternatives. At this time, the Claim.MD clearinghouse has not provided Therapy Brands with an update other than they are working on restoring all connections. They continue to send out updated payer lists. Please refer to https://www.claim.md/payer_list.html for more information.
Apr 15, 13:30 EDT

Update - We have been informed that Change Health Care, used by clearinghouses to connect to over 500 payers, is experiencing a network interruption related to a cyber security event. Change Health Care is reporting updates on this issue here: https://status.changehealthcare.com/incidents/hqpjz25fn3n7

Claim submission, ERA responses, and eligibility requests for these payers will be affected. The clearinghouse will hold all further claim submissions until additional information is available. Claims submitted recently to one of these payers may receive alerts for missing responses or ERA. The clearinghouse does not recommend resubmitting these at this time.

We apologize for any inconvenience this may have caused. We will keep you updated as more information becomes available to us.
Feb 22, 09:20 EST

Identified - We have been informed that Change Health Care, used by clearinghouses to connect to over 500 payers, is experiencing a network interruption related to a cyber security event. Change Health Care is reporting updates on this issue here: https://status.changehealthcare.com/incidents/hqpjz25fn3n7

Claim submission, ERA responses, and eligibility requests for these payers will be affected. The clearinghouse will hold all further claim submissions until additional information is available. Claims submitted recently to one of these payers may receive alerts for missing responses or ERA. The clearinghouse does not recommend resubmitting these at this time.

We apologize for any inconvenience this may have caused. We will keep you updated as more information becomes available to us.
Feb 22, 09:20 EST

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.