tag:status.fusionwebclinic.com,2005:/historyFusion Web Clinic Status - Incident History2024-03-28T11:47:26-04:00Fusion Web Clinictag:status.fusionwebclinic.com,2005:Incident/200484482024-02-22T09:41:26-05:002024-02-22T09:41:26-05:00Claim Submission, ERA responses, and Eligibility Requests Outage - Change Health Care<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>09:20</var> EST</small><br><strong>Update</strong> - We have been informed that Change Health Care, used by clearinghouses to connect to over 500 payers, is experiencing a network interruption related to a cyber security event. Change Health Care is reporting updates on this issue here: https://status.changehealthcare.com/incidents/hqpjz25fn3n7<br /><br />Claim submission, ERA responses, and eligibility requests for these payers will be affected. The clearinghouse will hold all further claim submissions until additional information is available. Claims submitted recently to one of these payers may receive alerts for missing responses or ERA. The clearinghouse does not recommend resubmitting these at this time.<br /><br />We apologize for any inconvenience this may have caused. We will keep you updated as more information becomes available to us.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>09:20</var> EST</small><br><strong>Identified</strong> - We have been informed that Change Health Care, used by clearinghouses to connect to over 500 payers, is experiencing a network interruption related to a cyber security event. Change Health Care is reporting updates on this issue here: https://status.changehealthcare.com/incidents/hqpjz25fn3n7<br /><br />Claim submission, ERA responses, and eligibility requests for these payers will be affected. The clearinghouse will hold all further claim submissions until additional information is available. Claims submitted recently to one of these payers may receive alerts for missing responses or ERA. The clearinghouse does not recommend resubmitting these at this time.<br /><br />We apologize for any inconvenience this may have caused. We will keep you updated as more information becomes available to us.</p>tag:status.fusionwebclinic.com,2005:Incident/198704372024-02-02T00:00:49-05:002024-02-02T00:00:49-05:00Scheduled Maintenance<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>00:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>22:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>16:34</var> EST</small><br><strong>Scheduled</strong> - On Thursday, February 1st, our team will be performing maintenance on Fusion's servers. We anticipate this taking up to a few hours. Please plan to be logged out by 10:00 PM Eastern Time. If you have any questions, reach out to our support team at fusion.support@therapybrands.com.<br /><br />We apologize for any inconvenience this may cause.</p>tag:status.fusionwebclinic.com,2005:Incident/198387502024-01-26T14:00:56-05:002024-01-29T10:01:40-05:00Unexpected Outage<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>14:00</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>12:21</var> EST</small><br><strong>Monitoring</strong> - Fusion is operational again, and we are closely monitoring the system. Thank you for your patience.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>10:54</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>10:40</var> EST</small><br><strong>Investigating</strong> - Fusion is currently experiencing an outage. Our team understands this is impacting you and your clinic, and we apologize for the inconvenience. We appreciate your patience as we are actively working to resolve the issue.<br /><br />As more information becomes available, updates will be shared on the status page.</p>tag:status.fusionwebclinic.com,2005:Incident/193796792023-12-08T16:05:43-05:002023-12-08T16:05:43-05:00Required Unscheduled Maintenance<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>16:05</var> EST</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>15:46</var> EST</small><br><strong>Monitoring</strong> - Work is complete, and we are closely monitoring the system. Thank you for your patience.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>15:39</var> EST</small><br><strong>Update</strong> - We believe we are in the final stages of resolving the incident. Once resolved we will continue monitoring the issue closely.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>14:58</var> EST</small><br><strong>Update</strong> - The team is continuing to make progress on the maintenance work. Next update in 30 minutes.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>14:24</var> EST</small><br><strong>Identified</strong> - The engineering team is currently working through an issue that requires us to complete unplanned maintenance. We are working to resolve this as quickly as possible and expect the work to take approximately one hour. We will provide updates every thirty minutes.</p>tag:status.fusionwebclinic.com,2005:Incident/189802522023-11-01T09:13:04-04:002023-11-01T09:13:04-04:00Appointment Reminder Disruption<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>09:13</var> EDT</small><br><strong>Resolved</strong> - The incident has been resolved and Fusion is operating normally.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>11:28</var> EDT</small><br><strong>Monitoring</strong> - Fusion was experiencing a disruption in the delivery of appointment reminders from Monday, October 30th, for appointments scheduled on Tuesday, October 31st. A solution has been implemented and we are monitoring the resolution.<br /><br />We are in the process of re-sending those reminders for any appointments that have not yet begun today.<br /><br />Our team understands this is impacting you and your clinic, and we apologize for the inconvenience.</p>tag:status.fusionwebclinic.com,2005:Incident/189477362023-10-31T09:51:24-04:002023-10-31T09:51:24-04:00Unexpected Outage - Monitoring Resolution<p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>09:51</var> EDT</small><br><strong>Resolved</strong> - The incident has been resolved and Fusion is operating normally.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>16:20</var> EDT</small><br><strong>Monitoring</strong> - The Fusion application is operational again, but you may experience some slowness over the weekend. We are monitoring the resolution and another maintenance period will occur Saturday night, October 28th, starting at 11:00 PM Eastern to finalize the changes.<br /><br />Thank you for your patience as we worked to resolve the situation.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>14:36</var> EDT</small><br><strong>Identified</strong> - We have identified the problem and are taking down the Fusion application completely as part of the resolution. We will continue to update you here.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>14:02</var> EDT</small><br><strong>Investigating</strong> - Fusion is currently experiencing an outage. Our team understands this is impacting you and your clinic, and we apologize for the inconvenience. We appreciate your patience as we are actively working to resolve the issue.<br /><br />As more information becomes available, updates will be shared on the status page.</p>tag:status.fusionwebclinic.com,2005:Incident/189487632023-10-29T01:00:36-04:002023-10-29T01:00:36-04:00Scheduled Maintenance<p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>01:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>23:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>16:30</var> EDT</small><br><strong>Scheduled</strong> - On Saturday, October 28th, our team will be performing maintenance on Fusion's servers. We anticipate this taking around two hours. Please plan to be logged out by 11:00 PM Eastern Time. If you have any questions, reach out to our support team at fusion.support@therapybrands.com.<br /><br />We apologize for any inconvenience this may cause.</p>tag:status.fusionwebclinic.com,2005:Incident/188685042023-10-22T00:00:27-04:002023-10-22T00:00:27-04:00Scheduled Maintenance<p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>00:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>23:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>11:57</var> EDT</small><br><strong>Scheduled</strong> - On Saturday, October 21st, our team will be performing maintenance on Fusion's servers. We anticipate this taking a few hours. Please plan to be logged out by 11:00 PM Eastern Time and reschedule any teletherapy sessions you have planned during that time. If you have any questions, reach out to our support team at fusion.support@therapybrands.com.<br /><br />We apologize for any inconvenience this may cause.</p>tag:status.fusionwebclinic.com,2005:Incident/165808592023-03-26T00:00:31-04:002023-03-26T00:00:31-04:00Scheduled Maintenance<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>00:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>22:02</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>17:11</var> EDT</small><br><strong>Scheduled</strong> - On Saturday, March 25th, our team will be performing maintenance on Fusion's servers. We anticipate this taking a few hours. Please plan to be logged out by 10:00 PM Eastern Time. If you have any questions, reach out to our support team at fusion.support@therapybrands.com<br /><br />We apologize for any inconvenience this may cause.</p>tag:status.fusionwebclinic.com,2005:Incident/158653592023-01-20T00:00:33-05:002023-01-20T00:00:33-05:00Teletherapy Scheduled Maintenance<p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>00:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>23:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>14:05</var> EST</small><br><strong>Scheduled</strong> - On Thursday, January 19th at 11:00 PM Eastern, our team will be performing maintenance on the teletherapy service, which means teletherapy sessions will be unavailable. We anticipate this taking a few hours. Please reschedule any teletherapy sessions you have planned during that time.<br /><br />We apologize for any inconvenience this may cause.</p>tag:status.fusionwebclinic.com,2005:Incident/136551462022-11-23T23:45:34-05:002022-11-23T23:45:34-05:00Teletherapy Scheduled Maintenance<p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>23:45</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>23:15</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>16:25</var> EST</small><br><strong>Scheduled</strong> - On Wednesday, November 23rd at 11:15 PM Eastern, our team will be performing maintenance on the teletherapy service. We anticipate that this will take around 30 minutes. Any sessions already in progress should be able to continue, however, you will not be able to join a session or admit attendees into a session during this time. You may want to reschedule any teletherapy sessions you have planned during this time to ensure you are not interrupted.<br /><br />We apologize for any inconvenience this may cause.</p>tag:status.fusionwebclinic.com,2005:Incident/116261422022-10-15T23:00:10-04:002022-10-15T23:00:10-04:00Scheduled Maintenance<p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>23:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>21:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>14:54</var> EDT</small><br><strong>Scheduled</strong> - On Saturday, October 15th, our team will be performing maintenance on Fusion's servers. We anticipate this taking a few hours. Please plan to be logged out by 9:00 PM Eastern Time. If you have any questions, reach out to our support team at fusion.support@therapybrands.com.<br /><br />We apologize for any inconvenience this may cause.</p>tag:status.fusionwebclinic.com,2005:Incident/111119972022-09-17T22:00:55-04:002022-09-17T22:00:55-04:00Scheduled Maintenance<p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>16:36</var> EDT</small><br><strong>Scheduled</strong> - On Saturday, September 17th, our team will be performing maintenance on Fusion's servers. We anticipate this taking a few hours. Please plan to be logged out by 8:00 PM Eastern Time. If you have any questions, reach out to our support team at fusion.support@therapybrands.com.<br /><br />We apologize for any inconvenience this may cause.</p>tag:status.fusionwebclinic.com,2005:Incident/110426832022-09-10T22:00:39-04:002022-09-10T22:00:39-04:00Scheduled Maintenance<p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>14:30</var> EDT</small><br><strong>Scheduled</strong> - On Saturday, September 10th, our team will be performing maintenance on Fusion's servers. We anticipate this taking a few hours. Please plan to be logged out by 8:00 PM Eastern Time. If you have any questions, reach out to our support team at fusion.support@therapybrands.com.<br /><br />We apologize for any inconvenience this may cause.</p>tag:status.fusionwebclinic.com,2005:Incident/103618772022-06-25T23:00:33-04:002022-06-25T23:00:33-04:00Scheduled Maintenance<p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>23:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>13:45</var> EDT</small><br><strong>Scheduled</strong> - On Saturday, June 25th, our team will be performing maintenance on Fusion. We anticipate this taking a few hours. Please plan to be logged out by 9:00 PM Eastern Time. If you have any questions, reach out to our support team at fusion.support@therapybrands.com.<br /><br />We apologize for any inconvenience this may cause.</p>tag:status.fusionwebclinic.com,2005:Incident/101260782022-06-01T13:30:00-04:002022-06-01T14:36:51-04:00System Slowness<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>13:30</var> EDT</small><br><strong>Resolved</strong> - From 1:39 PM to 1:58 PM Eastern, Fusion experienced slowness throughout the system. We turned off the sidebar counts in the Schedule and Docs tab for most customers to allow the system to recover.<br /><br />The system has recovered and sidebar counts have been turned back on. However, we have added some restrictions to the time the system will try to load a count in the sidebar.<br /><br />Our team understands this impacted you and your clinic, and we apologize for the inconvenience. We appreciate your patience as we worked to resolve the issue!</p>tag:status.fusionwebclinic.com,2005:Incident/100884912022-05-27T16:28:12-04:002022-05-27T16:28:12-04:00Unexpected Outage 5/27/22<p><small>May <var data-var='date'>27</var>, <var data-var='time'>16:28</var> EDT</small><br><strong>Resolved</strong> - Fusion and legacy insights are functional, and the root cause has been resolved. Thank you for your patience as we worked through the issue.</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>12:45</var> EDT</small><br><strong>Monitoring</strong> - All of Fusion including legacy insights are functional. You are more likely to experience timeouts in legacy insights than normal, but the application will slowly return to typical performance over time.</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>11:49</var> EDT</small><br><strong>Update</strong> - Fusion is functional, and we have identified the issue with legacy insights. We are in the recovery phase and are slowly allowing traffic through to legacy insights. We will post an update here when available or in an hour.</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>10:52</var> EDT</small><br><strong>Update</strong> - Fusion is functional, and we are working to restore legacy insights. We will post an update here when available or in one hour.</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>10:22</var> EDT</small><br><strong>Update</strong> - Fusion is remaining stable, and we are working to bring legacy insights back up. We will post an update here when available or in 30 minutes.</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>09:51</var> EDT</small><br><strong>Identified</strong> - The issue has been identified, and Fusion is back up with the exception of legacy insights. We are closely monitoring the situation and will post an update here when available or in 30 minutes.</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>09:34</var> EDT</small><br><strong>Investigating</strong> - Fusion is currently experiencing an outage. Our team understands this is impacting you and your clinic, and we apologize for the inconvenience. We appreciate your patience as we are actively working to resolve the issue.
<br />
<br />As more information becomes available, updates will be shared on the status page.</p>tag:status.fusionwebclinic.com,2005:Incident/100027692022-05-22T01:00:53-04:002022-05-22T01:00:53-04:00Scheduled Maintenance<p><small>May <var data-var='date'>22</var>, <var data-var='time'>01:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>21</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>09:52</var> EDT</small><br><strong>Scheduled</strong> - On Saturday, May 21st, our team will be performing maintenance on Fusion's servers. We anticipate this taking a few hours. Please plan to be logged out by 9:00 PM Eastern Time. If you have any questions, reach out to our support team at fusion.support@therapybrands.com<br /><br />We apologize for any inconvenience this may cause.</p>tag:status.fusionwebclinic.com,2005:Incident/97847012022-04-14T17:05:37-04:002022-04-14T17:05:37-04:00Unexpected Outage<p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>17:05</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved and Fusion is operating normally.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>16:20</var> EDT</small><br><strong>Monitoring</strong> - We have applied changes to address the problem and Fusion is beginning to operate normally again. We are closely monitoring the situation to ensure it is resolved.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>15:29</var> EDT</small><br><strong>Investigating</strong> - Fusion is currently experiencing intermittent access issues, which could mean Fusion will be slow to respond or you could be unable to access Fusion. Our team understands this is impacting you and your clinic, and we apologize for the inconvenience. We appreciate your patience as we are actively working to resolve the issue.<br /><br />As more information becomes available, updates will be shared on the status page.</p>tag:status.fusionwebclinic.com,2005:Incident/96503612022-04-02T22:00:22-04:002022-04-02T22:00:22-04:00Scheduled Maintenance<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>20:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>13:01</var> EDT</small><br><strong>Scheduled</strong> - On Saturday, April 2nd, our team will be performing maintenance on Fusion's servers. We anticipate this taking a few hours. Please plan to be logged out by 8:00 PM Eastern Time. If you have any questions, reach out to our support team at support@fusionwebclinic.com.<br /><br />We apologize for any inconvenience this may cause.</p>tag:status.fusionwebclinic.com,2005:Incident/94372212022-03-03T08:20:40-05:002022-03-03T08:20:40-05:00Limited Text Appointment Reminder Outage for T-Mobile<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>08:20</var> EST</small><br><strong>Resolved</strong> - We are no longer experiencing intermittent delivery failures for a subset of numbers on the T-Mobile network. This incident has been resolved.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>08:17</var> EST</small><br><strong>Update</strong> - We are continuing to experience the limited issue where there are intermittent delivery errors for a small subset of phone numbers on the T-Mobile network. We will continue working with our texting service to resolve this issue.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>08:40</var> EST</small><br><strong>Update</strong> - The issue is limited to intermittent delivery errors for a small subset of phone numbers on the T-Mobile network. We will continue working with our texting service to resolve this issue.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>13:14</var> EST</small><br><strong>Update</strong> - The issue is now limited to the T-Mobile network for a small subset of phone numbers. We will continue working with our texting service to resolve this issue.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>12:55</var> EST</small><br><strong>Update</strong> - The issue seems to be isolated to recipients on the T-Mobile network. We will continue to monitor the status and post updates here.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>12:49</var> EST</small><br><strong>Update</strong> - While our texting service is experiencing issues, we are still seeing SMS messages be sent successfully from the system. We will continue to monitor the status.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>12:36</var> EST</small><br><strong>Investigating</strong> - We are experiencing an outage with our texting service. We are working on a resolution and will post updates here.</p>tag:status.fusionwebclinic.com,2005:Incident/94371462022-03-01T16:52:54-05:002022-03-01T16:52:54-05:00Teletherapy Outage<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>16:52</var> EST</small><br><strong>Resolved</strong> - We are no longer experiencing issues with launching a session or admitting participants. This incident has been resolved.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>15:08</var> EST</small><br><strong>Monitoring</strong> - The service seems to be back up and running, and users are able to admit participants from the waiting room. We are continuing to monitor performance.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>13:32</var> EST</small><br><strong>Investigating</strong> - We are seeing issues with admitting users from the waiting room. We will continue to investigate and post updates here.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>13:12</var> EST</small><br><strong>Monitoring</strong> - The service seems to be back up and running. We are continuing to monitor performance.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>12:27</var> EST</small><br><strong>Investigating</strong> - We are experiencing an outage with our teletherapy service. We are working on a resolution and will post updates here.</p>tag:status.fusionwebclinic.com,2005:Incident/91136312022-01-22T22:00:30-05:002022-01-22T22:00:30-05:00Scheduled Maintenance<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>22:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>20:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>13:29</var> EST</small><br><strong>Scheduled</strong> - On Saturday, January 22nd, our team will be performing maintenance on Fusion's servers. We anticipate this taking a few hours. Please plan to be logged out by 8:00 PM Eastern Time. If you have any questions, reach out to our support team at support@fusionwebclinic.com.<br /><br />We apologize for any inconvenience this may cause.</p>tag:status.fusionwebclinic.com,2005:Incident/88139362021-12-12T21:26:34-05:002021-12-12T21:26:34-05:00Teletherapy Latency<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>21:26</var> EST</small><br><strong>Resolved</strong> - The issue has been resolved.</p><p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>16:09</var> EST</small><br><strong>Monitoring</strong> - The latency issues are improving, and we are closely monitoring the situation.</p><p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>15:55</var> EST</small><br><strong>Identified</strong> - Teletherapy sessions are experiencing latency issues that are causing 500 errors when trying to join a session. We do not currently have an estimated timeline to resolution.</p>tag:status.fusionwebclinic.com,2005:Incident/87823772021-12-08T08:18:02-05:002021-12-08T08:18:02-05:00Teletherapy Outage<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>08:18</var> EST</small><br><strong>Resolved</strong> - This issue has been resolved, and teletherapy is fully functional again.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>14:28</var> EST</small><br><strong>Identified</strong> - We are currently experiencing infrastructure issues with our teletherapy solution. We apologize for the disruption. We will post an update here when the system is up and running again. We are dependent on the server company, Amazon Web Server to fix the problem; therefore we cannot estimate how long it will take. We are recommending that you find alternative ways to meet until it's fixed.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>11:39</var> EST</small><br><strong>Investigating</strong> - We are experiencing an outage with our teletherapy service. We are working on a resolution and will post updates here.</p>